Last updated: 20 November 2025

This Cancellation and Refund Policy applies to bookings and services provided by HOP Services Ltd, including Little Afrika Apartments, HOP Cleaning, HOP Services (Consulting), and HOP Academy.

1. General Principles
   • All cancellations, changes, or refund requests must be sent via WhatsApp, Email, or Phone using the contact details provided in your booking confirmation.
   • Any specific terms stated in your proposal, invoice, contract, or booking confirmation will override this general policy if there is a conflict.

   
   

2. Little Afrika Apartments (Shortlet / Serviced Apartments)
   2.1 Cancellations
   Free cancellation window:
   • Cancellations made at least 7 days before check-in: no cancellation fee (full refund of accommodation fees, excluding any non-refundable charges such as bank/transaction fees or platform fees).
   Late cancellations:
   • Cancellations made less than 7 days but at least 48 hours before check-in: We may charge up to 50% of the total booking amount.

   • Cancellations made less than 48 hours before check-in or no-shows: 100% of the total booking amount may be charged and is non-refundable.

   2.2 Changes to Booking Dates

   • Changes to dates are subject to availability and any difference in rates.

   • Where possible, we will try to move your booking to a new date; if not possible, the standard cancellation rules apply.
   2.3 Early Departure

   • If you choose to leave before your scheduled check-out date, unused nights are generally non-refundable, unless otherwise agreed in writing.

   
   

3. HOP Cleaning and HOP Services (Consulting/Management)
   3.1 Project and Service Bookings

   • A non-refundable deposit (percentage or fixed amount) may be required to secure your booking or project start date.

   • If you cancel at least 7 days before the scheduled service date or project start, we may refund any amount paid above the non-refundable deposit.

   • If you cancel less than 7 days before the scheduled service date or project start, fees already paid may be partially or fully non-refundable, depending on work already done, mobilization costs, and resources committed.
   3.2 Postponements

   • We will try to reschedule services where possible, subject to availability and any additional costs incurred.

   
   

4. Refund Processing
   • Approved refunds will be processed using the original payment method where possible.
   • Please allow up to 7–14 working days for the refund to reflect, depending on your bank or payment provider.
   • Any bank charges, transaction fees, or third-party platform fees may be deducted from the refund where applicable.

   
   

5. Changes by HOP Services Ltd
   In rare cases, we may need to cancel or reschedule a booking or service due to unforeseen circumstances (e.g., safety issues, maintenance, force majeure).
   Where this happens, we will offer:
   • A new date or alternative arrangement, or
   • A refund of amounts paid for the affected booking or service, as appropriate.

   
   

6. Contact for Cancellations and Refunds
   For all cancellation or refund enquiries, please contact:
   • Phone/WhatsApp: +234-7045842358
   • Email: info@hopservicesltd.com