Last updated: 20 November 2025

This Privacy Policy explains how HOP Services Ltd (“HOP”, “we”, “our”, “us”) collects, uses, and protects your personal information when you visit our website, contact us, or use our services (including HOP Academy, HOP Cleaning, HOP Services, and Little Afrika Apartments).

1. Information We Collect
   We may collect the following types of information:

   • Contact details: Full Name, Phone number, Email Address, Company name
   • Booking and Service Details: Dates, Property or Service requested, Number of Guests, Preferences
   • Payment-related information: payment status and references (note: card details are usually processed via secure third-party providers, not stored by us directly)
   • Usage data: Information about how you use our website and interact with our content.

   
   

2. How We Use Your Information
   We use your information to:
   • Respond to enquiries and provide customer support
   • Process bookings, reservations, and service agreements
   • Communicate confirmations, reminders, and updates
   • Improve our services, website, and customer experience
   • Send you relevant offers or updates (where permitted by law and your preferences)

   
   

3. Legal Basis for Processing
   We process your personal data based on:
   • Your consent (for example, when you submit a form or opt in to updates)
   • Performance of a contract (for bookings, service agreements, and payments)
   • Legitimate interests (for improving services, preventing fraud, and maintaining records)
   • Legal obligations (for accounting, tax, and regulatory requirements)

   
   

4. Sharing Your Information
   We may share your information with:
   • Trusted service providers (e.g., payment processors, booking platforms, IT support)
   • Professional advisers (e.g., accountants, lawyers) where necessary
   • Authorities where required by law
   We do not sell your personal data.

   
   

5. Data Security and Retention
   • We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, or misuse.
   • We keep your data only for as long as necessary to fulfil the purposes described in this Policy or as required by law.

   
   

6. Your Rights
   Depending on applicable law, you may have the right to:
   • Access the personal data we hold about you
   • Request correction or deletion of your data
   • Object to or restrict certain types of processing
   • Withdraw consent where processing is based on consent
   To exercise these rights, please contact us at info@hopservicesltd.com.

   
   

7. Cookies and Website Tracking
   • Our website may use cookies or similar technologies to improve your browsing experience and understand how our site is used. You can usually control cookies through your browser settings.

   
   

8. Changes to This Policy
   • We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date.

   
   

9. Contact Us
   For questions about this Privacy Policy or how we handle your data, please contact:
   • Email: info@hopservicesltd.com
   • Phone: +234-7045842358
   • Website: www.hopservicesltd.com